FAQs & Help

Our orders are primarily shipped through Amazon MFC Multi-Channel Fulfillment service. This means your order will be randomly shipped from Amazon warehouses across the United States. You will receive a shipping confirmation email containing the order tracking number when your order is ready to be shipped

Standard product orders (excluding cat pads and accessories) typically take 1-2 business days to process and ship. For non-standard products (such as cat pads and accessories), production time is required and takes 1-5 business days. Once completed, you will receive a shipping confirmation email containing the order tracking number.

Standard product orders usually take 3-5 business days for delivery. For non-standard products (such as cat pads and accessories), delivery time averages 3-12 business days. Please note that delivery times to non-continental states and territories (such as Alaska, Hawaii, Guam, and Puerto Rico) may be extended.

Yes, we can ship to Hawaii. For international orders, including Canada, we also support shipping. However, international orders are subject to uncontrollable shipping times and may incur additional import taxes, duties, or fees, which are the customer's responsibility.

Yes, we offer expedited shipping. Through Amazon MFC Multi-Channel Fulfillment service, we provide both standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited shipping usually takes 1-2 business days. Customers can choose the appropriate shipping service on the order page.

Yes, we support and encourage international buyers to purchase our products. We will ship the order goods as quickly as possible, but international orders go through various checkpoints, making shipping time unpredictable. Additionally, any additional import taxes, duties, or fees imposed by the destination country are the customer's responsibility.

Of course, we provide concrete wall anchors, just follow the steps in the instructions to install it.

If you encounter problems with accessories during installation, we provide a 60-day one-time accessory replacement guarantee. For details, please read our warranty.

• Electric drill
• Stud finder
• Tape measure
• Pencil

We do have customers who install the racks outdoors, but please remove the mats, otherwise it will be troublesome if it rains.

Of course, our furniture is rated for between 40 and 60 pounds.

The cat may feel unfamiliar at first, and you can try to use food, toys, or catnip as a guide. Once it is on the furniture, it will not be willing to come down.

• The items are still in brand-new condition.
• Non-customized or personalized products.
• Tags have not been removed.
• No signs of use (including but not limited to hair, dander, dirt, odor, etc.).
• Not damaged or cleaned.

Please do not return any orders without first communicating with us. Unauthorized returns will not be processed. Return and exchange shipping costs are the responsibility of the customer, unless the product qualifies under warranty claim terms.

You can cancel your order within 48 hours of receiving the order confirmation email by contacting us at support@liorcepets.com. Once the shipping confirmation email has been sent, we will not be able to cancel the order. If you have already received the shipping confirmation, you will need to follow our return policy to send the item back for a refund.

Once your order is ready to be shipped, you will receive a shipping confirmation email containing the tracking number. You can use this tracking number to check the status of your order. If you need further assistance, please contact us at support@liorcepets.com with your order number.

If your LIorce product is damaged during shipment or has any defects in manufacturing, please contact us at support@liorcepets.com within 30 days of receiving your order. We will replace the affected item free of charge. Please provide photos or other evidence to help us understand and verify your request. Damages caused by destructive behavior, misuse, or intentional alteration of the product are not covered under our warranty.